How We Collect and Use Your Personal Information
ten24 collects information from our users at several different points on our Websites. Our Websites offer several opportunities for visitors to register for promotional and informational mailings, online webinars and resources, and for assistance in evaluating our products and services. These registration forms enable users to opt-in to our mailing lists and require users to give contact information (such as name and email address). We use this contact information to send you information about our company and our products and services. Notice is given at the point of collection to enable users to choose whether or not they consent to the usage terms. Those who have signed up and subsequently wish to withdraw their participation may opt-out of receiving future mailings at any time (see the “Your Rights” section below). We also keep track of activity on our Websites. We collect information such as IP address, browser type, and version, and pages you view. We also keep track of how you got to our Websites and any links you click on to leave our site. We use our logs of your website activity to assist us in offering you a personalized Web experience, to assist you with technical support, to diagnose problems with our server, to administer our Websites and to tailor our product and service offerings to you.
Legal Basis for Processing
We will only use your personal information to the extent that the law allows us to do so. Most commonly, we will use your personal information in the following circumstances:
- where you have given consent to the processing;
- where the processing is necessary to perform a contract we have entered into, or are about to enter into, with you; and/or
- where it is necessary for the purposes of our legitimate interests (or those of a third party), and your interests and fundamental rights and freedoms do not override those legitimate interests.
Cookies and Web Beacons
We use a variety of technologies on our Websites. Among these are cookies: a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember your browser in the future. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a unique number. When you visit our Websites, open our email, or encounter our services online (perhaps on a customer's website) we may send you a cookie. Cookies may be used in many ways: they allow us to verify the login status of customers using products or services linked directly with our Websites, track point of entry to point of registration for those users participating in our affiliate signup programs, and track and measure the success of a particular marketing campaign. Cookies also allow us to track overall site usage and determine areas users prefer, enabling us to make your visit to our Websites easier by recognizing you when you return and helping to provide you with a customized experience. A list of the cookies used on the Websites can be found here: https://www.ten24web.com/cookies-policy/
You have the ability to accept or decline cookies by modifying the settings in your browser. If you choose to disable cookies, you may still use our site; however, you may have limited access to some areas within our Websites. For more information on how to manage cookies in your web browser, see http://www.aboutcookies.org. Some of our web pages, emails, and other online content may contain electronic images known as web beacons, also known as single-pixel GIFs, which are invisible graphical images. These web beacons allow us to count users who have visited our web pages, seen our ads, or opened our email. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL). Web Beacons cannot be declined when delivered via a regular web page. However, Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Transfer of your Personal Information
Security of your Personal Information
We take every precaution to protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect sensitive account information such as credit card numbers, we protect its transmission through the use of encryption such as the Secure Socket Layer (SSL) protocol.
ten24 takes care to reinforce the importance of our website visitors' security and privacy among our employees. Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.
Unfortunately, the transmission of information via the internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Websites, and any transmission is at your own risk.
Links to Third-Party Websites
Some of our Websites provide links to third-party websites, such as those of our business partners and online advertising partners. ten24 does not control the information policies or practices of these third parties, and you should review their privacy policies to learn more about how they collect and use personal information.
Disclosure of your Personal Information
We will never share, sell, or rent your personal information with third parties for their promotional use. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you (for example, providing customer service). The contracts we enter into with third parties prohibit them from using any of your personal information for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. We may also disclose certain information to partners who introduced you to our services. We may disclose or report personal information in limited circumstances where disclosure is required under the law, or where we are required to disclose your personal information to third parties with whom we are required to communicate. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request, including without limitation lawful requests by public authorities such as to meet national security or law enforcement requirements.
Google Analytics. Please note in particular that our Websites use Google Analytics, including its data reporting features. Information collected by Google Analytics includes but is not limited to web metrics. For information on how Google Analytics collects and processes data, please see the site “How Google uses data when you use our partners' sites or apps”, currently located at www.google.com/policies/privacy/partners/. For information on opting out of Google Analytics, we encourage you to visit Google’s website, including its list of currently available opt-out options presently located at https://tools.google.com/dlpage/gaoptout.
Do Not Track. The term “Do Not Track” refers to an HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to automated Do Not Track requests. However, if you wish to stop such tracking, please contact us with your request, using our contact details provided below.
Retention of your Personal Information
We will only retain your personal information for as long as is necessary to fulfill the purposes for which we collected it. To determine the appropriate retention period, we will consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of that personal information, the purposes for which we process the personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Users always have the opportunity to opt-out or change preferences via a link in the footer of all our non-transactional email messages. These options are made available when you sign up for our email lists and in email messages delivered from us. Alternatively, you may email us at firstname.lastname@example.org.
In addition, anyone receiving emails from ten24 on behalf of our customers always has the opportunity to opt-out of email messages via the opt-out link included in the footer of the message. If you believe that you have received an unsolicited commercial email from ten24 on behalf of any of our customers, you may report it to us at email@example.com.
Under certain circumstances and in compliance with the GDPR, you have the right to:
Request access to your personal information (commonly known as a ‘subject access request’). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove all of your personal information in certain other circumstances;
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground;
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information, for example, if you want us to establish its accuracy or the reason for processing it;
Request the transfer of your personal information to another party; and
Lodge a complaint with the relevant supervisory authority (as defined in the GDPR). If you have any complaints about the way we process your personal information please do contact us. Alternatively, you may lodge a complaint with the supervisory authority which is established in your country.
In order to exercise any of your rights please contact us: firstname.lastname@example.org.
Notification of Changes
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.