At ten24, LLC, doing business as ten24 Web Solutions, (“ten24”, “we”, “us”, or “our”), we respect and protect the privacy of our customers and those who use our website. The following Privacy Policy provides details about how your personal information is collected and used. This Privacy Policy applies to the ten24 website (www.ten24web.com), and any sub-domain thereof (“the Websites”).

If you have questions or concerns regarding this Privacy Policy, you should first contact ten24 as described below.

To the extent that the Websites are available to individuals located in the European Economic Area and the United Kingdom, we are bound to act in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This Privacy Policy sets out our practices and obligations under the GDPR.

ten24 Customers

When your affiliated organization purchases a ten24 product or subscribes to any of our services, we may receive personal information about you (either directly from you or from your affiliated organization), which will only be used as necessary to provide our products and/or services to your affiliated organization, and as otherwise specified in this Privacy Policy. We will act as a ‘data processor’ on behalf of your organization in respect of that personal information. The ‘data controller’ is the entity which enters into the contract with us for products and/or services and, in order to provide those products and/or services, we will process your personal information only on the instructions of the data controller. The data controller is responsible for obtaining all necessary consents and providing you with all requisite information as required by the applicable data protection laws.

You may also be asked to provide certain personal information to our customers in connection with their use of our products and services, such as when you respond to a survey or register for an event. If you choose to provide personal information to one of our customers, you should review the individual privacy policy of that customer. ten24 is not responsible for the privacy practices of our customers.

Personal Information

ten24 collects personal information from you through your use of our Websites. Personal information is information relating to an identified or identifiable individual, and includes a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual. Personal information amounts to ‘personal data’ for the purposes of and as defined in the GDPR. All references in this Privacy Policy to personal information shall be deemed to include personal data as defined and used in the GDPR.  

How We Collect and Use Your Personal Information

ten24 collects information from our users at several different points on our Websites. Our Websites offer several opportunities for visitors to register for promotional and informational mailings, online webinars and resources, and for assistance in evaluating our products and services. These registration forms enable users to opt-in to our mailing lists and require users to give contact information (such as name and email address). We use this contact information to send you information about our company and our products and services. Notice is given at the point of collection to enable users to choose whether or not they consent to the usage terms. Those who have signed up and subsequently wish to withdraw their participation may opt-out of receiving future mailings at any time (see the “Your Rights” section below). We also keep track of activity on our Websites. We collect information such as IP address, browser type and version, and pages you view. We also keep track of how you got to our Websites and any links you click on to leave our site. We use our logs of your website activity to assist us in offering you a personalized Web experience, to assist you with technical support, to diagnose problems with our server, to administer our Websites and to tailor our product and service offerings to you.

Legal Basis for Processing

We will only use your personal information to the extent that the law allows us to do so. Most commonly, we will use your personal information in the following circumstances:

  • where you have given consent to the processing;
  • where the processing is necessary to perform a contract we have entered into, or are about to enter into, with you; and/or
  • where it is necessary for the purposes of our legitimate interests (or those of a third party), and your interests and fundamental rights and freedoms do not override those legitimate interests.

Cookies and Web Beacons

We use a variety of technologies on our Websites. Among these are cookies: a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember your browser in the future. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a unique number. When you visit our Websites, open our email, or encounter our services online (perhaps on a customer's website) we may send you a cookie. Cookies may be used in many ways: they allow us to verify the login status of customers using products or services linked directly with our Websites, track point of entry to point of registration for those users participating in our affiliate signup programs, and track and measure the success of a particular marketing campaign. Cookies also allow us to track overall site usage and determine areas users prefer, enabling us to make your visit to our Websites easier by recognizing you when you return and helping to provide you with a customized experience. A list of the cookies used on the Websites can be found here: https://www.ten24web.com/cookies-policy/

You have the ability to accept or decline cookies by modifying the settings in your browser. If you choose to disable cookies, you may still use our site; however, you may have limited access to some areas within our Websites. For more information on how to manage cookies in your web browser, see http://www.aboutcookies.org. Some of our web pages, emails, and other online content may contain electronic images known as web beacons, also known as single-pixel GIFs, which are invisible graphical images. These web beacons allow us to count users who have visited our web pages, seen our ads, or opened our email. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL). Web Beacons cannot be declined when delivered via a regular web page. However, Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Transfer of your Personal Information

Personal information collected on the Websites may be transferred from time to time to  our offices or personnel, or to third parties, located throughout the world, and the Websites may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. By using the Websites and submitting such information on it, you voluntarily consent to the trans-border transfer and hosting of such information. Without limitation of the foregoing, you hereby expressly grant consent to us to: (a) process and disclose your personal information in accordance with this Privacy Policy; (b) transfer such personal information throughout the world, including to the USA or other countries that do not ensure adequate protection for personal information (as determined by the European Commission); and (c) disclose such personal information to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements. If you are accessing the Websites from a jurisdiction with laws or regulations governing personal information collection, use, and disclosure that differ from those of the United States, please be advised that all aspects of the Websites are governed by the internal laws of the United States and the Commonwealth of Massachusetts, USA, regardless of your location. To the extent that we process personal information of individuals located in the European Economic Area or the United Kingdom, we are bound by and act in compliance with the GDPR.

Security of your Personal Information

We take every precaution to protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect sensitive account information such as credit card numbers, we protect its transmission through the use of encryption such as the Secure Socket Layer (SSL) protocol.

ten24 takes care to reinforce the importance of our website visitors' security and privacy among our employees. Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.

Unfortunately, the transmission of information via the internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Websites, and any transmission is at your own risk.

Links to Third Party Websites

Some of our Websites provide links to third-party websites, such as those of our business partners and online advertising partners. ten24 does not control the information policies or practices of these third parties, and you should review their privacy policies to learn more about how they collect and use personal information.

Disclosure of your Personal Information

We will never share, sell, or rent your personal information with third parties for their promotional use. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you (for example, providing customer service). The contracts we enter into with third parties prohibit them from using any of your personal information for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. We may also disclose certain information to partners who introduced you to our services. We may disclose or report personal information in limited circumstances where disclosure is required under the law, or where we are required to disclose your personal information to third parties with whom we are required to communicate. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request, including without limitation lawful requests by public authorities such as to meet national security or law enforcement requirements.

In addition to the above, we may disclose your personal information in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective buyer or seller of such business or assets in connection with that transaction. In the event that ten24, or substantially all of its assets, is or are acquired by a third party, personal information held by us may be one of the transferred assets and we may disclose your personal information in connection with any such transaction. We also may disclose your personal information if we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding.  And, we may disclose your personal information to our Corporate Affiliates; for purposes of this Privacy Policy: "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with ten24, LLC, whether by ownership or otherwise; and “control” means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies or operations of an entity, whether through ownership of fifty percent (50%) or more of the voting securities, by contract or otherwise

Google Analytics. Please note in particular that our Websites use Google Analytics, including its data reporting features.  Information collected by Google Analytics includes but is not limited to web metrics. For information on how Google Analytics collects and processes data, please see the site “How Google uses data when you use our partners' sites or apps”, currently located at www.google.com/policies/privacy/partners/. For information on opting out of Google Analytics, we encourage you to visit Google’s website, including its list of currently available opt-out options presently located at https://tools.google.com/dlpage/gaoptout.

Do Not Track. The term “Do Not Track” refers to a HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to automated Do Not Track requests. However, if you wish to stop such tracking, please contact us with your request, using our contact details provided below.

Retention of your Personal Information

We will only retain your personal information for as long as is necessary to fulfill the purposes for which we collected it. To determine the appropriate retention period, we will consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of that personal information, the purposes for which we process the personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Users always have the opportunity to opt-out or change preferences via a link in the footer of all our non-transactional email messages. These options are made available when you sign up for our email lists and in email messages delivered from us. Alternatively, you may email us at support@ten24web.com.

In addition, anyone receiving emails from ten24 on behalf of our customers always has the opportunity to opt-out of email messages via the opt-out link included in the footer of the message. If you believe that you have received an unsolicited commercial email from ten24 on behalf of any of our customers, you may report it to us at support@ten24web.com.

Under certain circumstances and in compliance with the GDPR, you have the right to:

Request access to your personal information (commonly known as a ‘subject access request’). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove all of your personal information in certain other circumstances;

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground;

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information, for example if you want us to establish its accuracy or the reason for processing it;

Request the transfer of your personal information to another party; and

Lodge a complaint with the relevant supervisory authority (as defined in the GDPR). If you have any complaints about the way we process your personal information please do contact us. Alternatively you may lodge a complaint with the supervisory authority which is established in your country.

In order to exercise any of your rights please contact us: support@ten24web.com.

Notification of Changes

If we decide to change our Privacy Policy in any way, we will post those changes on the Websites so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

This Privacy Policy was last updated and is in effect as of May 25, 2018.

Join our Mailing List