Business Case for Content Management
by David Crouch
on December 30, 2008
I recently did a talk that focused on the business reasons for deploying content management system.
Maybe you have heard some of these complaints from your staff or clients:
"It takes Joe the IT Guy two weeks to post my content?"
"I need to create landing pages for our email campaigns and it costs me time and money every time I call our ad agency!"
"Our site doesn't show up on search engines, we need more content and better content!"
"It would be great if each department could upload their own content and all I had to do was approve it, but they don't know how to use Dreamweaver!"
All of these quotes (which are all actual statements from my clients) point to common issues that lead an organization to seek out a content managed solution:
- Updates take too long or don't happen at all.
- Website is in the hands of IT instead of content creators.
- There is a disconnect between offline marketing initiatives and online marketing.
- Lack of a consistent UI or branding.
- No record of changes or way to track changes.
So what are some of the Bottom Line Benefits an organization can realize by deploying a CMS?
- Increased transactions
Better content + up to date information = increased traffic and opportunities to convert
- Accelerate time to market
New initiatives get online faster, benefits are seen sooner.
- Integrate marketing efforts
Offline initiatives no longer happen in a vacuum, but instead are supported online providing better and measurable returns.
- Process efficiencies
Eliminate steps to getting content online = resource, time and dollar savings
- Improve SEO
content improvements + increased links + compliant technology = improved rankings and traffic
An organization can also see Soft Benefits from a CMS system:
- The Website is a Marketing Asset
Content creators are in control of the site. It is no longer an IT asset, it is a marketing asset.
- Brand Improvements
Improvements will be seen in the type of content, depth of information, marketing integration, design integrity
- Thought Leadership
Position organization as a source of information through articles, case studies, white papers, blogs
- Improve agility
Move more quickly on marketing initiatives
- Improve record keeping All content is stored in the database with date and time stamp of updates and history of who made changes.
- Maintain site integrity
System maintains site design and structure
Of course the reasons your organization chooses to invest in a content management system and the benefits you see may vary, but I'll bet some of these will be on the list. If you have others let me know, I'd love to hear them.
If you're interested you can view and download the slide deck for this presentation here.
Content Management System,